Abcore Real Estate – Privacy & Cookie Policy

Effective date: January 2026

This Privacy & Cookie Policy explains how Abcore Real Estate (“we”, “us”, “our”) collects, uses, stores, and protects your personal information. We are committed to handling your data responsibly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

By using our services or visiting our website, you agree to the practices described in this policy.

 

1. Information We Collect

We may collect, verify, and process the following categories of personal data:

Information you provide directly

• Name and job title
• Contact details (email address, telephone number, postal address)
• Demographic information such as postcode
• Information provided through enquiries, forms, or correspondence

Information collected automatically

• Website usage data (e.g., pages visited, traffic data, location data, browser type)
• Cookie and tracking data (see Section 8)

Information from third parties

• Publicly available sources (e.g., property portals, business directories)
• Professional service providers assisting us in delivering our services

 

2. How We Use Your Information

We process your personal data for the following purposes:

• Responding to enquiries and providing requested services
• Managing client relationships and property transactions
• Sending relevant property updates, market information, or marketing communications
• Improving our website, services, and customer experience
• Meeting legal and regulatory obligations (e.g., AML/KYC checks)
• Maintaining internal records and business operations

 

3. Lawful Bases for Processing

We process personal data under the following lawful bases:

Legitimate Interests – For activities such as direct marketing, business operations, website analytics, and responding to enquiries. We balance these interests against your rights and expectations.

Contractual Necessity – Where processing is required to provide services you have requested or to take steps at your request prior to entering into a contract.

Legal Obligations – For compliance with laws including anti‑money‑laundering, fraud prevention, and regulatory reporting.

Consent – For non‑essential cookies and certain marketing communications where consent is required. You may withdraw consent at any time.

 

4. How We Protect Your Information

We use appropriate physical, technical, and organisational measures to safeguard your personal data from unauthorised access, alteration, disclosure, or loss.

While we take all reasonable precautions, transmission of information over the internet is not completely secure. Any data you send to us is at your own risk. Once received, we apply strict security procedures to protect it.

 

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

We review the data we hold every five years and securely delete information that is no longer needed.

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data (where applicable)
• Object to processing based on legitimate interests, including direct marketing
• Withdraw consent where processing is based on consent
• Request restriction of processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us using the details in Section 11.

 

7. Sharing and Disclosure of Your Information

We may share your personal data with:

• Professional advisers (e.g., solicitors, surveyors, mortgage brokers)
• Service providers acting on our behalf (e.g., CRM systems, email platforms, website hosting)
• Regulatory or law‑enforcement authorities where required by law
• Third parties involved in property transactions at your request

All third‑party processors are bound by contractual obligations to protect your data.

We do not sell your personal information.

 

8. International Transfers

If any of our service providers store or process data outside the UK, we ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreements (IDTAs)
• Standard Contractual Clauses (SCCs)
• Adequacy decisions issued by the UK government

 

9. Cookies and Tracking Technologies

Cookies are small files stored on your device that help us improve your experience and understand how our website is used.

Types of cookies we use

• Essential cookies – required for website functionality
• Analytics cookies – help us understand website usage
• Preference cookies – remember your settings

Consent for non‑essential cookies

We will only set non‑essential cookies (such as analytics cookies) with your explicit consent, managed through our cookie banner.

You can change your cookie preferences at any time via your browser settings or our cookie‑management tool.

Declining cookies may affect website functionality.

 

10. Changes to This Policy

We may update this policy periodically. Any changes will be posted on our website, and where appropriate, notified to you by email.

11. How to Contact Abcore Real Estate

If you have questions about this policy or how we handle your data, please contact our Data Protection Officer:

Robert Neaverson Abcore Real Estate [Insert Registered Address]

Email: RNeaverson@Abcore.co.uk

Telephone: 020 3002 1234